SINGAPORE — Transfez on WhatsApp is designed so that anyone can use it with ease, including those trying a digital remittance service for the very first time. No technical knowledge is required, no new application needs to be downloaded, and the entire process can be completed in a matter of minutes.
This guide has been put together specifically for PMI and Indonesian students in Singapore who want to get started with Transfez on WhatsApp. Follow the steps below, and your first money transfer will be done faster than you might expect.
“Sending money to Indonesia is now as easy as sending a message, directly from WhatsApp already on your phone.”
What You Need Before Getting Started
Before initiating your first transaction, make sure you have the following ready:
- A smartphone with an active WhatsApp account, the WhatsApp application already installed and connected to an active phone number.
- A valid identity document, a passport or national identity card that is still valid, for the KYC verification process.
- Recipient account details, the recipient’s full name, bank name, and bank account number in Indonesia.
- A payment method, ensure your balance or preferred payment method is ready to complete the transaction.
Step 1: Contact Transfez on WhatsApp
Open WhatsApp on your phone and contact Transfez’s official WhatsApp number. Once connected, you will be greeted by Mbak Tari, Transfez’s virtual assistant who will guide you through the entire money transfer process in Bahasa Indonesia.
Mbak Tari operates 24 hours a day, seven days a week, so you can get started at any time that suits you.
Step 2: Complete Your Identity Verification (KYC)
For new users, a one-time identity verification process, known as Know Your Customer (KYC), must be completed before transactions can be made. This is a mandatory security standard required by financial regulations in both Singapore and Indonesia.
Mbak Tari will guide you through this process step by step. Have your identity document ready and follow the instructions provided. Once your KYC is complete, you will not need to repeat it, your account will be active for all future transactions.
Step 3: Specify the Amount and Recipient Details
Once verification is complete, let Mbak Tari know:
- The amount you wish to send (in SGD).
- The recipient’s full name as it appears on their bank account.
- The recipient’s bank name and account number in Indonesia.
Mbak Tari will display a transaction summary, including the applicable exchange rate and the amount in Indonesian Rupiah that the recipient will receive, transparent, with no hidden fees.
Step 4: Confirm and Complete the Transaction
Review all transaction details displayed by Mbak Tari, the amount, recipient name, account number, and exchange rate. Once everything looks correct, confirm the transaction and complete the payment following the instructions provided.
After the payment has been successfully processed, Mbak Tari will send you a transaction confirmation. The funds will be transferred to the recipient’s account in Indonesia within the estimated timeframe provided.
Tips for a Smoother Transfer
- Double-check recipient account details, an incorrect account number or name can cause delays in processing.
- Use the promo code HALOMBAKTARI, enter this code during your first transaction to receive an exclusive transfer fee waiver voucher.
- Save Transfez’s WhatsApp number (6282297754040) in your contacts, so you can access the service quickly whenever you need it.
Safe and Regulated
All transactions through Transfez on WhatsApp are fully secured. In Indonesia, Transfez operates under the supervision of Bank Indonesia (BI). In Singapore, the service is delivered through a partnership with FlexM, a company licensed by the Monetary Authority of Singapore (MAS).
About Transfez
Transfez is an Indonesian financial technology company specialising in international money transfers to more than 70 countries with support for 30 currencies. Transfez operates under the supervision of Bank Indonesia (BI), and delivers its Singapore services through a partnership with FlexM, which is licensed by the Monetary Authority of Singapore (MAS). Transfez services are accessible via mobile application and, with the launch of Transfez on WhatsApp, now directly through WhatsApp, exclusively for the Singapore to Indonesia remittance corridor.
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